Subscribing to a service plan enhances the value of your equipment.

A service plan not only keeps your system current, you can also take advantage of our technical experts and online resources. You’ll experience the value of SPC Companies services all year long with a service plan specifically designed to provide you with the tools you need to get the most out of your investment. As a result, you can better utilize your equipment to improve your business processes.

Silver (no charge-need to subscribe for service)

BasicCare provides a basic plan more suited for seasoned customers who want the benefits of SPC Recommended Updates from product manufacturers which are bench tested by SPC technical experts. BasicCare emphasizes a self-service approach to support and provides such tools as email notification of SPC recommended minor updates (minor updates are defined as the same version family such as 1.3 to 1.4 or 1.5 and our full complement of online information. Our technical staff is always available on a time and material basis at $125 to $195 an hour depending upon the product.

Gold

As an EssentialCare subscriber, you'll receive all the benefits of Basic Care, plus assistance from our skilled support team. You will receive up to 3 minor update files per year upon request via email or snail mail for you to install as you see fit. Our technical staff is always available on a time and material basis at a reduced rate of $125 an hour.

To ensure the best support, SPC requires you are current on all versions before starting SPC SSA program either at yearly Preventative Maintenance call, a time and material "get current" fee.

Platinum - $500 annually

In addition to all the benefits of EssentialCare, the PremierCare plan is designed for customers who prefer even more personalized attention. You receive up to 3 minor update files per year upon request to be remotely installed by our technical support staff. Our technical staff will be available to support you remotely on an unlimited basis, excluding any part or materials.

To ensure the best support, SPC requires you are current on all versions before starting SPC SSA program either at yearly your Preventative Maintenance call or with time and material "get current" fee.